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Bad customer service
11/6/2015 tips
Elevator lout

idelmee@gm


Senior Member

Joined   5/19/2014
Posts   0
Reply   0
I was lucky enough to buy some things in the flash sales at focalecig. GREAT! Unfortunately, they sent me some wrong things in the first package, but .....that can happen. I did not make a problem of it! However the 2nd package was far from complete! 7 purchased items were not delivered. Although the items are all still available in the store, they do not want to send them to me. At first they said they where not in store.....(but that was a lie...) Then I had to pay for shipment and now they don't want to send them to me at all....A bit weird and very bad customer service I think......
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11/30/2015 9:28:59 PM tips
1 # Elevator lout

Ricks


Senior Member

Joined   7/1/2014
Posts   0
Reply   11
I had the worst buying experience from this place. 
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12/1/2015 11:09:30 PM tips
2 # Elevator lout

rjs21037@g


Senior Member

Joined   6/3/2015
Posts   0
Reply   1
I just started month number 3 waiting on this $13.00 order. I have four inquiries trying to find what is the problem. Focal cig does not answer my emails anymore. This really does suck! Focal cig, you need to get on the ball in your business pratices. At this time I have nothing good to report about you! Your low prices don''t make up for your shitty shipping process. Where''s my goddamn order? Q9292349221
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12/7/2015 11:17:04 PM tips
3 # Elevator lout

Ricks


Senior Member

Joined   7/1/2014
Posts   0
Reply   11
Worst store I have ever shopped at. They lie and promise to resolve issues then ignore you. They wanted pics and video but you can''t post them on their website. It is not working where you can try posting pics. This store just sucks! DON''T shop here...
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