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ZNA 30 Style VV/VW mod - Silver
SKU:20352
$59.55
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Dead On Arrival
9/20/2014 tips
Elevator lout

eugenleu


Senior Member

Joined   9/20/2014
Posts   0
Reply   5
I received this item with delay due to stock issues then is Dead On Arrival. it displays alternately "check battery" and check atomizer" and is unusable. I contact customer support and they give me the run around with automated messages but no RMA. I use 2 taifun gt 1.2 ohm and 1.4ohm and 2 kaifun svoemesto at 1.4 ohms and 1.6 ohm, AW IMR 1100mah batteries (4) fully charged and all are measured and checked with different mods. I'm very disappointed. This seems not to be a serious company to do business with.    
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9/22/2014 10:15:29 PM tips
1 # Elevator lout

eugenleu


Senior Member

Joined   9/20/2014
Posts   0
Reply   5

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9/22/2014 10:16:02 PM tips
2 # Elevator lout

eugenleu


Senior Member

Joined   9/20/2014
Posts   0
Reply   5
By the way, customer support give the run around in 7 separate emails and refused refund or rma ticket. One so called troubleshooting advice redirected me to your review on this page in order to cover their lack of instructions from their end. So it looks like they are using your work and effort to make a good business. Do you get something out of this at least? ;). Anyway their lack of admission of a faulty product and the reluctance to replace it made me to believe that is so cheaply put together, that made me feel like i lost my money anyway, so opening up the body it won’t matter anymore. Luckily I was able to patch it together and enjoy it. For how long? Remains to be seen.

Read more: http://vapingcheap.com/zna-30-clone-review-a-mod-wotofo/#ixzz3E0QadRMa


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9/23/2014 5:54:31 PM tips
3 # Elevator lout

Representative Doris


Senior Member

Joined   7/1/2014
Posts   0
Reply   114
Hello Eugenleu,

We are sorry for the problem happened and the inappropriate manner provided by the customer service.
Could you please kindly send us a short video for describing the problem?
Once it is confirmed, we will send you replacement.
Best Regards,
Doris
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9/24/2014 3:14:16 AM tips
4 # Elevator lout

capefearless


Senior Member

Joined   8/30/2014
Posts   0
Reply   10
Mine will not fire a .9 coil above 18.2 watts. The unit does not work as described. Can I return it or exchange it for one that works as described?
In additional, I just tried a Kayfun I built for my Provari. It''s 1.3 I thought maybe .9 was to low for the 18490 AW IMR battery, I am experiencing the same problem, My 1.3 cannot be fired above 16.6 watts without getting the check battery error message. Does this problem exist with all of the ZNAs that you sold? I would like one that is capable of the full range of adjustments up to 30 watts. 
 
As you said in your email, 
 
"We are sorry for this but we have no intention to deceive you guys, please claim your freebie on your new order by this email to service@focalecig.com

I really like it and just want one that works. That would be a lot better than a freebie!!!!
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9/24/2014 12:40:09 PM tips
5 # Elevator lout

eugenleu


Senior Member

Joined   9/20/2014
Posts   0
Reply   5
Doris,
I''ll be more than happy to produce a video but as a professional I shall inform you that my fee for such a production is to be discussed and under contractual agreement. For informative purpose I usually charge about $350 USD for every minute with a minimum agreement of 4 minutes per feature. This include pre and post production and editing including lighting equipment and incidentals.the copyrights are solely the ownership of the producer unless you request to purchase the rights wich you can aquire for limited use for one time use, on a montly basis or a full year up to five years . If you are interested please contact me and let me know the length of the video and what type of rights and distribution are you looking for. An estimate and a proposal for your request could be aranged in a reasonable time .
Yours truly unsatisfied custumer to whom you sold a defective and totally not functioning product. 
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9/25/2014 4:07:39 AM tips
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nilsT


Senior Member

Joined   7/1/2014
Posts   0
Reply   4
Mine will not fire above 18 watts using a kayfun, coil at 1,2 ohm. I get "check battery" on the display. Batteries are brand new AW IMR''s. Still waiting for a solution from support.
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9/29/2014 3:43:10 PM tips
7 # Elevator lout

Representative Doris


Senior Member

Joined   7/1/2014
Posts   0
Reply   114
Hello @capefearless @eugenleu @nils@fibermai

We apologize for the problem happened. As this item is wrapped, we couldn''t unwrap it for testing before we ship them out.

However,once you submit video to us, we will send you replacement. If it hasn''t been done by service, please report it.

Thank you!
Doris



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9/30/2014 9:21:26 PM tips
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mamelives@


Senior Member

Joined   4/17/2014
Posts   0
Reply   1
Hi Doris

I have sent 4 different videos to the customer service rep Eleven Kim about the problem with my ZNA30 and the last email was 3 days ago. Hope I am not getting a run around.
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10/2/2014 4:45:49 AM tips
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Jacob


Senior Member

Joined   10/2/2014
Posts   0
Reply   2
Doris, 

eugenleu told you that he would make a video for him. Pay him first, and maybe you''ll get your video in a month or two like my Sat 22.

(actually, I still haven''t received that yet...)

but, his services aren''t free. Making your customers do all of your QC is absolutely childish. 

For the sake of the children.. Doris. 
quit this.


Jacob Biffle
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10/3/2014 10:13:06 AM tips
10 # Elevator lout

japaneserocker


Senior Member

Joined   10/3/2014
Posts   0
Reply   1
I''ve got the exact same problem with my unit when it arrived 2 weeks ago. I placed an RMA the day I received it and followed all their directions(including making a video), shipping out the unit to their US mailbox same day. 11 days later my replacement unit is still in China and has not even been packaged yet.......

I ordered this on 8/19/2014 And I''ve yet to be able to use it.......Seriously disappointed with focalECIG.
So if you do get a replacement, expect about another month+ of waiting to get yours.

japaneserocker

edit by 10/3/2014 10:14:40 AM

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