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ZNA 30 Style VV/VW mod - Silver
SKU:20352
$73.74
Is my order lost somewhere?
10/20/2014 tips
Elevator lout

colonelcolt


Senior Member

Joined   10/20/2014
Posts   0
Reply   2

I am very disappointed with Focalecig service. 

On 16 September 2014 I have ordered a ZNA mode ( SKU 20352 ), it was shipped on September 19 (not very quick in my opinion) and then it just lost. It's now more than a month since shipping date but still no traces of my order. 17track says it has been sent to the carrier and that's it. carrier type is aviation (I believe that Cutty Sark would deliver faster)

People from support at service@focalecig.com were absolutely useless - First they just gave me my order number and tracking number (which I already new) and than keep asking me to "wait a few more days". Guys, are you kidding or what? A few more and then more and then what?

Interesting fact is I've ordered another item (RBA) on September 22 and this order was delivered in 10 days.

So, again - Focalecig, where is my order? 


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10/23/2014 4:10:42 PM tips
1 # Elevator lout

colonelcolt


Senior Member

Joined   10/20/2014
Posts   0
Reply   2
Delivered...
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10/25/2014 11:20:34 PM tips
2 # Elevator lout

VapeDad78


Senior Member

Joined   10/25/2014
Posts   0
Reply   4
I just place an order 2 days ago for an Orchid v4 RBA and an Erlkonigin clone RBA and so far it just says they have been collecting these two items for nearly 48hrs
Jeremy White
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10/28/2014 10:28:07 AM tips
3 # Elevator lout

VapeDad78


Senior Member

Joined   10/25/2014
Posts   0
Reply   4
So this morning the stasis was changed from collecting and I received a tracking num, now 14hrs later and apparently the shipping company has yet to scan in my package, it would be really nice if I could use the tracking system to actually track my package and see some progress taking place

VapeDad78

edit by 10/28/2014 10:33:39 AM

Jeremy White
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1/30/2015 2:18:57 PM tips
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rich204


Senior Member

Joined   1/30/2015
Posts   0
Reply   2
vapedad78, is this your first time ordering from focalvapor? by the way what country are you from?
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2/9/2015 6:42:27 AM tips
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iismokey


Senior Member

Joined   2/8/2015
Posts   0
Reply   1
yo this is my first time ordering off focalecig.com. for 2 days all i got was this Instant Order Received. im just asking if anyone has had any problems from them

iismokey

edit by 2/9/2015 6:44:58 AM

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2/15/2015 12:13:59 AM tips
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gmeehan13@


Senior Member

Joined   2/15/2015
Posts   0
Reply   2
Obviously you guys are new to the ordering from major comapnies in Asia. Your delivery times actually seem quite fast compared to most
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10/19/2015 9:16:22 PM tips
7 # Elevator lout

ikovorot@g


Senior Member

Joined   10/19/2015
Posts   0
Reply   2
Hi!

My order Q10828198633 has Paid  on 10/8/2015 .

What happened with it, when will be sent????????????

Thanks.
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