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How long does it really take to ship from the USA warehouse?
12/10/2014 tips
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tick22


Senior Member

Joined   7/2/2014
Posts   0
Reply   3
Ordered on 12/8 and was wondering.
First time order from the US warehouse. 
Say Processing time is less than 48hours for single purchase..
Doris, please let me know. 
thanks
tick22 from the VU forum...
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12/10/2014 11:54:32 PM tips
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tick22


Senior Member

Joined   7/2/2014
Posts   0
Reply   3
if you are waiting for new stock as your e-mail stated, then why is it still listed as in stock at your US warehouse?? 
That is dishonest and if I had known you did not have it in stock, I would have gotten this item from another vender.
Not sure if I will order from you again.
Thanks for getting back to me after I posted the above. I really think you should have let me in the beginning when I placed my order.
Not a good way to do business. 


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12/16/2014 2:04:48 AM tips
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tick22


Senior Member

Joined   7/2/2014
Posts   0
Reply   3
It''s Dec 15, is my order ready to ship or not??????

please email me the answer since you do not do it here....


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12/21/2014 3:43:42 AM tips
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tick22


Senior Member

Joined   7/2/2014
Posts   0
Reply   3
Finally got it, 12 days after order.  Still not happy with the wait time for somethng that was suppose to be in stock when I ordered it, but satisfied with the purchase. 
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2/2/2015 2:45:28 PM tips
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dimitry.klush


Senior Member

Joined   12/17/2014
Posts   0
Reply   26
I don''t know man, ground shipping in US takes about 10 days or less, I got my order in under 5. 12 days from order placement to your mailbox sounds reasonable.
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4/19/2015 2:37:34 PM tips
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suprarb


Senior Member

Joined   11/28/2014
Posts   0
Reply   9

Usually I never have any problems with this site weather my order be foreign or domestic but I placed an order for the new Waidia Time VF V3 Clone along with a coil master kit and usually I would receive a tracking number rite away, this time it has now been 6 days with no tracking number for my domestic order that''s just not normal for focalecig every other time I ordered domestically I got a tracking number with in at least 24 hours now I am kinda just left here in limbo waiting to see what happens, I have emailed Doris about this but the site is having so many issues that I feel bad even emailing her any more. I can only tell you that this is not the only thing that is acting weird on the site either......


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10/30/2015 10:41:21 AM tips
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frearlessleader


Senior Member

Joined   7/31/2015
Posts   0
Reply   8
Well  got usa orderer in a little as 3 days but they have so few things in the usa warehouse that it for the most part useless if they would stock more items that would be great but most of the times if I find something I want its out of stock anyway they really need to step it up with the use warehouse and have a few hundred items not 20 or 30to make it anywhere near use full they need to step it u like angel cigs has it where most everything is stocked here and they need to get e return center here in the past I had t ship defective items back to china and that was a joke first off if you need have real tracking from the states to China it cost like 40 bucks return it   with door to door tracking, I sent one package back and finally 4 months later the defective item was return they never picked it it up from the post office thee shipping just plain sucks in genera they need a total logistics overhaul I would say they have the worst logistics of anyone in china am it dont matter where they ship for it just plain bad Doris is super col but Eleven is as hand as tits on a boar hog he is the most useless person they have working there he is so clueless he like a appendix he just hangs around doing nothing till something goes wrong and then he just causes grief they need to fire him so bad its not funny!!!!       
Michael Prusak
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12/23/2015 4:34:54 PM tips
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frearlessleader


Senior Member

Joined   7/31/2015
Posts   0
Reply   8
The USA warehouse used to be fast but now there all wrapped up in that german warehouse it just tells me that they feel USA customers are not worth the bother so I starting to think Focal is not worth the bother for me to spend my money either. The prices and item in the USA warehouse are all old and out of date mostly obsolete. Most of the stuff in the USA warehouse can be bought in any other store clearance center    
Michael Prusak
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12/23/2015 4:47:45 PM tips
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frearlessleader


Senior Member

Joined   7/31/2015
Posts   0
Reply   8
once upon a time Focal was 1st on my list now there dead last the warranty and return policy is the worst in the then whole vaping community. I just bought a pioneer  seven 22 from another source I had a replacement in 48 hours and I did not even have t send back the old one. Most of the chines companies are doing that now because the items cost more to send back then they are work where focal seem to just wear you down till you give up no warranty should take more than a week to processed Focal has taken as long as 4 months for an item bought from the USA warehouse. that is totally unacceptable. so far I have only had to send back a few items and Fastech even gave me back the shipping to send it to Florida where they have a return center tis must be fixed or they should just stop selling in the USA altogether we need good retailers not crappy ones          
Michael Prusak
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